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How bgd334 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket wallet info protectedYou can request your data anytimeNo sale of personal data to third parties
bgd334 How bgd334 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, update, or remove your personal data, our support team handles these requests directly. Send your request through any of the channels below and include your registered mobile number so we can locate your account. We aim to respond to all data-related requests within a reasonable time. Eligibility to make certain requests may depend on your local law and the region you access from.

Email Support Send a data request or privacy question to our support email. Include your registered number and the type of request — access, correction, or deletion.
Live Chat Open the chat window inside your account to speak with the team directly. This is the fastest path for quick questions about what data we hold.
Account Settings Some data changes — like updating your linked bKash or Nagad number — can be made directly inside your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a straightforward approach to data security. Your account is protected with password hashing and OTP verification on login. Wallet details tied to bKash, Nagad, or Rocket are encrypted in storage and never exposed in plain text. Cookie data is session-scoped by default, meaning it does not persist beyond your active visit unless you choose to stay logged in. We review our data practices regularly and update this policy when our processes change.

Encryption at Rest

All wallet identifiers — your bKash, Nagad, or Rocket numbers — are encrypted before storage. They are decrypted only at the point of processing a transaction you initiate.

OTP Login Verification

Every new login session triggers an OTP to your registered number. This stops unauthorised access even if someone else has your password.

Cookie Control

Session cookies keep you logged in during your visit. You can clear all site cookies through your browser settings or mobile app cache without affecting your account data.

Data Retention Policy

We keep your account records while your account is active. After closure, we retain only what applicable rules in supported regions require, then delete or anonymise the rest.

Common Questions About Your Data

Below are the questions we hear most from account holders about how their information is managed. If your question is not here, reach us through live chat or email and we will answer directly.

We collect your name, registered mobile number, and the wallet details you use for deposits and withdrawals — such as your bKash or Nagad number. We also log device and session data for security purposes.

Yes. Your bKash, Nagad, and Rocket details are encrypted before being stored. They are only accessed when you initiate a deposit or withdrawal, and are never shared with unrelated parties.

You can. Send a data access request through our support email or live chat, including your registered number. We will respond with the information we hold on your account within a reasonable timeframe.

Contact support with a deletion request after closing your account. We will remove or anonymise your data once any retention period required by applicable regional rules has passed.

We do not sell your personal data. We share limited information only with payment processors like bKash gateway partners and fraud-detection services that are necessary to run your account.

Cookies here are used to maintain your session and remember your preferences. They are not used for third-party ad targeting. Clear them any time through your browser or mobile settings without losing your account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.